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Medical Vigilance Solutions (MVS)
Medical Vigilance Solutions (MVS)
Products
Clinical Research *
Clinical Reporting
Product Development
Real World Data Research
Study Operations & Management
Trial Design & Planning
Commercialization *
Brand Planning & Activation
Customer Engagement
Finance & Investment *
Financial Services
Investment Banking
Market Access & Policy *
Global Market Access
Government Policy
Medical Affairs *
Defining the Value of Medical Affairs
Evidence Generation
Scientific Communications Development
Strategic Communications Planning
Strategic Stakeholder Engagement
Pharmacovigilance *
Risk Management
Safety Systems
Quality & Mfg *
Facilities & Equipment
Production & Supply Chain
Quality Management
Testing & Release
Regulatory *
Compliance
Labeling & Promotions
Maintenance & Renewals
Transparency & Disclosure
Technology & Operations *
Automation & Efficiency
Data & Analytics
Digital Health Solutions
Early Development
Informatics Infrastructure
Operations
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Projects
Clinical Research *
Clinical Reporting
Product Development
Real World Data Research
Study Operations & Management
Trial Design & Planning
Commercialization *
Brand Planning & Activation
Customer Engagement
Finance & Investment *
Financial Services
Investment Banking
Market Access & Policy *
Global Market Access
Government Policy
Medical Affairs *
Defining the Value of Medical Affairs
Evidence Generation
Scientific Communications Development
Strategic Communications Planning
Strategic Stakeholder Engagement
Pharmacovigilance *
Risk Management
Safety Systems
Quality & Mfg *
Facilities & Equipment
Production & Supply Chain
Quality Management
Testing & Release
Regulatory *
Compliance
Labeling & Promotions
Maintenance & Renewals
Transparency & Disclosure
Technology & Operations *
Automation & Efficiency
Data & Analytics
Digital Health Solutions
Early Development
Informatics Infrastructure
Operations
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About
Overview
Your business needs are always covered with the Medical Vigilance Solutions 24/7 Contact Center. Our team of pharmacists, nurses, allied health professionals and life sciences professionals operates in multiple real-time channels, including phone and webchat. We offer interpreter access to more than 200 languages, including 25 direct- dial languages. These experienced agents answer phone calls and chats personally — never relying on voicemail or bots. Our agents:
- Field medical information inquiries
- Handle adverse event and product quality complaints
- Provide clinical trial support for patients and healthcare providers
Extensive training means our team members are knowledgeable about your company, its products and processes, and regulatory requirements for your industry. We’re also strong communicators with well-honed listening skills and an ability to share information in a friendly, empathetic way.
In 2022, the 24/7 Contact Center handled more than 30,000 calls, using our:
- Validated medical information intake system
- Sophisticated automatic call distribution system
- Interactive voice response (IVR) systems
- Robust quality management and reconciliation programs
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